BY TIME HEDGLEY, GROUP TRAVEL EDITOR
Jet2holidays is continuing to deliver its industry leading service to independent travel agents and their customers, by ensuring that independent travel agents supply an emergency contact mobile telephone number when making a booking via the company’s trade website.
From today (Wednesday 14th April), independent travel agents must provide an emergency contact telephone number for the customer when completing a booking via the Jet2holidays’ trade website. This will allow the company to communicate operational updates to customers, and send them vital travel information before they travel or while on holiday in resort.
As an alternative to a customer’s mobile telephone number, agents can supply a 24/7 emergency contact number for their agency, however they must be prepared to operate a 24/7 response team so that they can pass important updates onto customers.
As well as providing customers with important information while on holiday such as welcome details, return transfer times and details of travel disruption, the company will also communicate with customers before they travel to deliver vital information about their travel. Data collected byJet2holidays shows that sending important operational information directly to customers has a positive impact on overall satisfaction levels, meaning that independent travel agents are likely to have happier customers and see repeat bookings as a result.
Alan Cross, Head of Trade at Jet2holidays, said: “In this day and age, it is vital that we are able to communicate operational updates directly to customers via SMS, both pre travel and while in resort, so that we can keep them happy and up-to-date in line with our famous VIP customer service. We know that keeping our customers updated with important operational information is absolutely critical and is a key driver of our industry leading customer satisfaction levels. That is why having a mobile telephone number for every booking is vital, as it enables us to communicate quickly and effectively.
“If a partner is unable to provide a mobile telephone number for a customer, we ask that they operate a 24/7 response team so that we can channel communications through them. This is for operational updates only, not for marketing purposes, and we would like to thank independent travel agents for their continued support as we make this important change.”
If you are an independent travel agent and are interested in learning more about how you could benefit from working in partnership with Jet2holidays, please visit the company’s dedicated trade site: trade.jet2holidays.com